Shipping Policy

1. Processing/Dispatch Time

Orders will be processed and dispatched within 5–8 working days of payment confirmation.
This timeframe excludes weekends and public holidays. We will notify you in the event of any unforeseen delays.

2. Delivery Time

Once dispatched, the estimated delivery time to destinations within the EU is 15–30 days.
Delivery times are estimates only and may be affected by customs clearance, weather, transport disruptions or local postal service delays. We accept no liability for delays caused by customs authorities or third-party carriers.

3. Customs Duties and Taxes

Buyers are responsible for any import duties, taxes or customs clearance fees applicable in their destination EU country. These charges are not included in our product prices or delivery charges.

4. Parcel Tracking

Once your order has been dispatched, we will email you the tracking details so that you can check the status of your parcel at any time.

5. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us immediately at [email protected] and provide your order number. We may ask you to provide photographs to support a claim with the carrier.

6. Responsibility for Delivery Address

Please ensure your delivery address is complete and accurate. We accept no liability for undeliverable parcels resulting from an incorrect address provided by the buyer.