Return Policy

1. 14-day right of withdrawal

Consumers in the European Union are entitled to a statutory cooling-off period of 14 calendar days from the date of receipt of the goods. During this period, you may cancel your order and return the goods without giving any reason.

2. Return conditions

• Goods must be unused, in perfect condition, and retain their original packaging and tags.
• The 14-day right of withdrawal does not apply to customised or personalised outdoor products.
• Please send an email to [email protected] to notify us of your intention to withdraw from the order before the expiry of the 14-day period.

3. Return Postage Costs

For voluntary returns made within the 14-day cooling-off period: the buyer is responsible for the return postage.
If the return is due to our fault (defective goods, incorrect items dispatched, or damage in transit), we will cover the return postage.

4. Refund Process

Once we have received and inspected the returned goods, we will process a refund via your original payment method within 14 days. We will not deduct any additional charges apart from the return postage costs mentioned above.

5. Warranty for Defective Goods

For defective outdoor products, in accordance with EU product warranty regulations, you are entitled to request a repair, replacement or refund. Please contact us within a reasonable time of receiving the goods and provide photographs of the defective parts.

6. How to Submit a Return Request

Please send an email to [email protected] , quoting your order number. We will guide you through the returns process.