Privacy Policy

1. Data Controller

ALVENDRA TRADE CO., LTD.We are responsible for your personal data.

2. Data we collect

When you contact us or place an order, we collect your name, email address, telephone number, address, order details and website browsing information.

3. Purposes of data processing

To respond to enquiries, provide quotations and fulfil orders (based on a contract)
For after-sales communication (legitimate interests)
To send marketing emails only where you have given your consent
To meet statutory accounting and tax requirements

We do not sell your personal data. We may share data with trusted logistics, hosting and payment service providers. Data may be transferred outside the EU, provided that appropriate safeguards are in place.

4. Data Retention

We retain your data only for as long as necessary. Enquiry data is retained for 2 years; commercial/order records are retained for 5–7 years; marketing data is retained until you withdraw your consent.

5. Your Rights under the General Data Protection Regulation (GDPR)

You may request access to, rectification of, erasure of, or restriction of processing of your data, exercise your right to data portability, or object to the processing of your data. You may withdraw your consent at any time.

To exercise any of the above rights, please contact us at [email protected]. You may also lodge a complaint with your local data protection authority. We will respond within one month.

6. Updates

We may amend this policy. The updated version will be published on alvendratrade.com.