Terms of Service
Service Policy
1. Customer Service
We provide customer support services including product enquiries, quotations, order status updates, dispatch, returns and after-sales issues.
You may contact us by email at [email protected]. We aim to reply to your message within two working days.
2. Pre-sales Service
We provide services including product enquiries, specification confirmation, quotations and sample requests for outdoor equipment.
All product descriptions, images and specifications on this website are for reference only; slight variations may occur due to differences between production batches.
3. After-Sales Service
If the goods you receive are faulty, damaged or do not match your order, please contact us within 7 days of receipt, providing your order number and photographs or videos of the issue.
We will assess your specific circumstances and provide a solution in accordance with our returns and exchanges policy, including a replacement, partial refund or technical guidance.
4. Product Support
We provide basic usage guidance for outdoor products. We accept no liability for damage caused by improper use, modification, accidents or normal wear and tear.
5. Service Restrictions
We reserve the right to refuse service in the event of abusive requests, repeated unreasonable claims or fraudulent orders.
6. Policy Updates
We may update this Service Policy at any time. Revised versions will be published on alvendratrade.com.